Have Em At Hello

Om boken

I'm dedicated to using my knowledge to help nail techs, at every level, achieve the success that they desire by aiding in their ability to increase your income, master the basics, build your clientele, ignite your passion, and set goals for your greatness. In this book, I introduce three systems that I created and perfected to help overcome shyness and build confidence in client interactions. I'll answer the most common question I receive: "How do you rebook clients?" Building your clientele is as simple as providing awesome service and asking for the rebook. You'll learn my concept of how to P.A.S.A.F.I. your clients and have successful client interactions at any stage. The systems include: Have Em at H.E.L.L.O., Communicating with E.A.S.E., and Taking the B.L.O.W. These systems transformed me from a shy introvert who couldn't talk to people into one who can choose whether or not I want to talk to people because I can. You'll be equipped with tools to initiate, lead, carry, and close conversations with each type of client interaction so that you have the comfort, competence, and confidence to ask your clients for what you want. Whether you're in the nail game or any business where profits depend on turning first-time customers into repeat buyers, the ability to reschedule clients for repeat services is essential to your continued success. Master the basics of rebooking clients and become more efficient at increasing your income and building your clientele. Implementing just one of these concepts will ignite your passion for what you do. The more clientele you have, the more opportunity to showcase your skills, earn more money, and improve your life.