Having Difficult Conversations

Om boken

Build your ability to discuss tough topics at work. At times in our careers, we face conversations that bring out tense emotions. Our instinct may be to avoid them entirely, but engaging in challenging conversations can create opportunities to build stronger work relationships, teams, and organizations. This book will help you learn how to communicate productively under stress, offer and accept critical feedback, and ensure teams walk away from challenging conversations feeling united. Featuring work from Amy Gallo, Rebecca Knight, Liane Davey, and Joseph Grenny, this volume offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these insights describe the social skills that are critical for ambitious professionals to master.